FAQ

How to order on-line

It's easy! After you have found the goods that you are after and have chosen the sizes/colours (where required) and quantities then click the "Add to Cart" button, this will then take you to the shopping cart and show you what you have ordered with sizes/colours/quantities. To continue shopping you can either click the back button above shopping cart or back button on your web browser or by clicking in the product categories to the left. Once you have completed your shopping click the "Proceed To Checkout" button you will transferred to our secure server (SSL128 Bit Encryption) where you will be able to enter your details. If by any chance that you have forgotten something or need to tell us something there is a space at the end of the process for you to write in.

Charging and Pricing

If for any reason we are unable to supply all requested items and an item is placed on backorder, it will be sent to you as soon as the item becomes available. All prices listed on this site are in Australian Dollars and GST inclusive.

Delivery Times

We endeavor to process your order(s) within 24 hours (2 working days) for stock items and 1 working week for made to order.

Postage Costs

We mainly use Australia Post but there will be times when using a courier is more cost & time effectively.

Products & Availability

All items on this web-site have been included in good faith on the bias that the goods, as described will be available at the time of the sale. A failure by suppliers to deliver in accordance with the samples, description or at all, or other unintentional causes, may result in some lines being unavailable. Ace Saddlery Pty Ltd reserves the right to substitute any product that may not be available with one of equal quality and design. All savings are based on Ace Saddlery Pty Ltd normal price.

Backorders

If you have received an order and it is not complete the item may be placed on backorder.  When the goods are available they will be sent to you post free. If you do not wish to wait for a back order call us and we will happily cancel it.

Security

Ace Saddlery Pty Ltd will take all reasonable steps to keep secure any personal information which we hold and to keep this information accurate and up to date. Personal information is stored in a secure server or secure files.

Our Privacy Policy

Ace Saddlery Pty Ltd is committed to the new Australian privacy legislation in the way it collects, uses, secures and discloses personal information. The Commonwealth Privacy Act 1988 requires companies to comply with the National Privacy Principles (NPPs). This document describes Ace Saddlery Pty Ltd Privacy Policy.

The information we collect

We lawfully collect personal information that is necessary for our business to function. The information we collect and hold will depend upon the products and services you request from us and may include:

  • Information you provide us when you purchase goods or services. This information will include your name, address and contact details.
  • Information derived from communications between us and you.

Your Information

Q:How we use your information?

A:

We use the information we collect for the purpose disclosed at the time of collection or otherwise as set out in this Privacy Statement. We will not use your personal information for any other purpose without first seeking your consent, unless authorized or required by law. Generally we will only use and disclose your personal information:
  • To establish and maintain your relationship as a customer of Ace Saddlery Pty Ltd.
  • To provide the products and services you have requested from Ace Saddlery Pty Ltd.
  • To administer and manage those products and services.
  • To answer your inquiry.
  • For direct marketing by email, specials on products or services you have shown interest in.

If we contact you in this way without obtaining your prior consent, we will provide you with the opportunity to decline any further marketing communications. If you at any time receive any communication from Ace Saddlery Pty Ltd which you would not like to receive, please contact us and we will remove your name from our mailing list.

 

Terms & Conditions

By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law..

Contact Us


02 9670 3399
0412 944 744
02 9670 5500
info@acesaddlery.com.au
sales@acesaddlery.com.au

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